Contact
Last updated: June 9, 2026
We are here to help. ElimChat is an embeddable AI chatbot platform (RAG-powered) for small and medium-sized businesses in Latin America, operated by DakyLabs. Whatever you need — a question about the product, help with your account, a sales conversation or a data-privacy request — you will find the right channel below.
+593 96 357 5122 — the fastest way to reach us.
Customer support
If you need help setting up your chatbot, uploading documents, embedding the widget, or troubleshooting an issue with your account, our support team is ready to assist you. We answer in Spanish and English.
- Support email: [email protected]
- WhatsApp: +593 96 357 5122
Sales and plans
Want to know which plan fits your business, request a demo, or discuss a custom or higher-volume deployment? Talk to our sales team and we will help you find the right fit for your company.
- Sales email: [email protected]
- WhatsApp: +593 96 357 5122
Privacy and Data Protection (DPO)
For anything related to your personal data — exercising your rights of access, rectification, erasure, portability, restriction or objection, questions about our sub-processors, or reporting a privacy concern — please contact our Data Protection Officer directly. We process these requests in accordance with Ecuador's Ley Orgánica de Protección de Datos Personales (LOPDP), the EU GDPR and the applicable data-protection laws across Latin America and Brazil.
- Privacy / Data Protection Officer (DPO): [email protected]
For full details on how we handle personal data, see our Privacy Policy.
Company details
- Legal / business name: DakyLabs
- Brand / product: ElimChat (a DakyLabs brand)
- Website: elimchat.com
- Primary jurisdiction: Ecuador (LOPDP)
We typically reply to email within one business day. For the quickest response, message us on WhatsApp.